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IMAC (Installations, Moves, Adds &
Changes)
Level 1. Assurance
- Site preparation for new installations, cooperative evaluation of needs and wants
- Asset Management:
- Supply, label, and install asset tags to all organizational hardware components
- Monitor tagged assets (computing hardware inventory control)
- System Maintenance
- Map existing computing system
- Provide assessment for system care
- Preventative maintenance
- Basic installations, moves, adds, and changes
Level 2. Advancement
- Technology deployments: large installations, moves, adds, and changes
- Image development: recording a copy of your baseline system for additions or recoveries
- Scripted installations: customized additions on top of the baseline system
- Optimization/Redeployment services: assessing benefits of cascading technology and matching the technology to
end-user requirements (best use of existing hardware)
- On-site contractual service for controlled, consistent, repetitive system maintenance tasks
- Project management to keep your IT-related projects on-time and on-budget
Level 3. Empowerment
- Rapid Refresh: providing an effective, consistent method to keep systems up-to-date
Network
Management
Level 1. Assurance
- Network Assessment: an in-depth analysis of the over health of your network to determine any negative performance
conditions and offer suggestions for improved allocation of assets
- Network Documentation: provides complete, objective configuration information for the critical components within
the network (documented network structure for technical reference)
- NOS Patching and Support: collecting software patches and Service Pak up-dates for pre-testing under controlled
conditions before installation on your system
- LAN Device IMAC: planning service work to minimize organizational disruption
Level 2. Advancement
- Network Upgrades: cost savings from increased efficiencies and system reliability
- New Network Service Implementations: server-based fax solutions, call-centre implementations, intranets, and
extranets
Level 3. Empowerment
- Outsourced Administration: total IT management services for any location in Canada
Business
Continuance
Level 1. Assurance
- Backup and Restore Services: planning, implementation, testing, on-going verification
- System Rebuild Procedures: restore failed or corrupted systems through preparedness
Level 2. Advancement
- Redundancy/Fail over Solutions: bringing your system back on-line within minutes
Level 3. Empowerment
- Disaster Management: professional on-site technical management for re-provisioning your commercial network due to
natural or man-made disaster (fire, flood, sabotage)
Internet
Technologies
Level 1. Assurance
- Web/Mail Deployment: implementing web and email servers
- Web/Mail Server Support: maintenance and support for web and email servers
- Internet Connectivity: determining bandwidth, internet protocol (IP) and browser deployment, acceptable use
policies, caching proxies, logging mechanisms, and other related requirements
Level 2. Advancement
- Web Mail: a turnkey solution to provide secure messaging to all areas of your organization
Level 3. Empowerment
- Web Site Development: clean functional, ergonomic, high-performance web presence
Specialized Network
Solutions
Level 1. Assurance
- WAN Support and Trouble Shooting: wide area network essential service
Level 2. Advancement
- VPN Technologies: a virtual private wide area network using specialized software that creates a highly encrypted
data transfer link through the existing internet infrastructure
Wireless
Technology
Level 1. Assurance
- Wireless LAN: intra-building and campus level solutions for wide area connectivity
- Point-to-point wireless WAN: line-of-sight wireless solutions for wide area connectivity
Level 2. Advancement
- Pocket PC Internet Enabling: provide secure, full web access including email
Level 3. Empowerment
- Pocket PC Network Access: fast, secure, reliable wireless access to the corporate network
Procurement
Services
Level 1. Assurance
- Pre-purchase Consulting: professional advice on the right product for your needs
- Leasing Programs: an avenue to maintaining up-to-date, under warranty, consistent with corporate and global
technology standards, leasing lifecycle management
- Disposal: safe, effective physical removal of retired equipment, correct and verifiable eradication of
confidential information, sale or donation of equipment for maximum organizational benefit,
Level 2. Advancement
- Requirements Definition: analysis of where you are, where you want to go, and how to get there
- Standards Development: implementing cost-effective component and software standards
- Volume Software Procurement: streamlined, centralized software procurement
- Sourcing: obtaining special order and out-of-stock products in a timely, cost-effective manner
- eProcurement: internal budgeting, draft PO's, place product orders on-line
Level 3. Empowerment
- Custom Configuration: proprietary, advanced network operating systems, customized mass-media storage
installations, integration evaluations, project simulations, specialized quality control procedures
Education
Services
Level 1. Assurance
- End User Training: one-on-one or classroom training to improve productivity
Level 2. Advancement
- Needs Analysis: analysis of who needs what kind of training for organizational objectives
Level 3. Empowerment
- Employee Skills Management: needs analysis, training, and reporting combined
PinnacleService Advantages
- Reduces costs by increasing the performance reliability of your computing systems (less downtime).
- Provides best-in-class service through constant upgrading of our technicians' skills and certifications.
- Increases productivity with improved IT performance, enhancing satisfaction and focus on business.
- Improves IT service delivery through access to specialized product, data, and human resources.
- Increases IT staff productivity with leading edge skill transfer from our service delivery.
- Improves IT Management by giving your IT staff more time to deal with their core objectives.
PinnacleService Value
Assurance
The PinnacleService mandate is to:
- ensure the overall value of our services significantly surpasses your investments
- clearly define the scope of our engagement before we begin
- provide scheduled reporting to ensure that the right goals are set, maintained, and achieved
- structure our compensation model to reflect service level performance.
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